SOA - Contact Us at SOA

Contact Us at SOA

Customer Service

The SOA Customer Service Center is available to assist you Monday through Friday, 8 a.m. to 5 p.m. CDT. Please call 888.697.3900. You can also e–mail the Customer Service Center.

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Main Office
475 North Martingale Rd., Suite 600
Schaumburg, Illinois 60173
ph: 847.706.3500
f: 847.706.3599

Department Directories

	Staff Leadership
Greg Heidrich Executive Director ph: 847.706.3510		Stacy Lin Deputy Executive Director and Chief Financial Officer ph: 847.706.3550
Kara Clark Managing Director of Strategy ph: 847.706.3576		Ken Guthrie Managing Director of Education ph: 847.706.3543
Emily Kessler Managing Director of Actuarial Marketplace Solutions ph: 847.706.3530		Bruce Iverson Managing Director of Actuarial Research ph: 847.706.3570
Margaret Ann Jordan Managing Director of Information & Technology Services ph: 847.706.3520		Colleen Fiore Senior Director of Customer Service & Events ph: 847.706.3541
Sheree Baker Director of Governance ph: 847.706.3565		Karen Bresson Director of Marketing & Branding ph: 847.706.3615
Jane Brown Director of Project Management ph: 847.706.3646		Lisamarie Lukas Director of Communications ph: 847.706.3566
Antoinette R. Murril Director of Human Capital ph: 847.706.3569		Ebony Armstead Human Capital Assistant ph: 847.706.3545
Sofi Garcia Governance Project Specialist ph: 847.706.3597		Cathy Powers Executive Administrative Assistant ph: 847.706.3568
Michelle Wharton Human Capital Generalist ph: 847.706.3502

	Actuarial Marketplace Solutions Team
Emily Kessler Managing Director of Actuarial Marketplace Solutions ph: 847.706.3530		Meg Weber Director of Section Services ph: 847.706.3585
Michael Boot Senior Staff Fellow, ILA Solutions ph: 847.706.3536		Robert Wolf Staff Fellow, Risk ph: 847.706.3560
Andrew Peterson Staff Fellow, Retirement Systems ph: 847.706.3591		Susan Martz Project Support Specialist ph: 847.706.3558
Christy Cook Project Support Specialist ph: 847.706.3665		Jill Leprich Project Support Specialist ph: 847.706.3645
Susan Lamczyk AMS Administrative Assistant ph: 847.706.3598

	Actuarial Research Team
Bruce Iverson Managing Director of Actuarial Research ph: 847.706.3570		Jack Luff Experience Studies Actuary ph: 847.706.3571
Steve Siegel Research Actuary ph: 847.706.3578		Ronora Stryker Research Actuary ph: 847.706.3614
Ellen Bull Librarian ph: 847.706.3575		Korrel Crawford Experience Studies Administrator ph: 847.706.3567
Jeanne Nallon Research Assistant ph: 847.706.3592		Jan Schuh Research Administrator ph: 847.706.3556
Erika Schulty Academic Research Assistant ph: 847.706.3519

	Communications Team
Lisamarie Lukas Director of Communications ph: 847.706.3566		Kim McKeown Public Relations Program Manager ph: 847.706.3528
Gina Rutgens Web Communications Manager ph: 847.706.3539		Jacquelyn Kirkwood Senior Communications Associate ph: 847.706.3572
Kathryn Wiener Senior Communications Associate ph: 847.706.3501		Christopher W. Jordan Web Production Associate ph: 847.706.3587
Sam Phillips Communications Associate ph: 847.706.3521		Mai Xiong Web Production Associate ph: 847.706.3628

	Customer Service Team
Colleen Fiore Senior Director of Customer Service & Events ph: 847.706.3541		Laura Kibiloski Customer Service Manager ph: 847.273.8801
Lois Caracci Customer Service Representative ph: 847.706.3533		Linda Goritz Customer Service Representative ph: 847.706.3552
Beverly Haynes Customer Service Representative ph: 847.706.3526		Kathy Husak Customer Service Representative ph: 847.273.8804
Tricia Novielli Customer Service Representative ph: 847.273.8803		Barb Parks Receptionist ph: 847.706.3500
Dorothy Pedroza Membership Representative ph: 847.706.3532		Marni Smith Customer Service Representative ph: 847.706.3583

	Education Team
Ken Guthrie Managing Director of Education ph: 847.706.3543		Judy Powills Director of Assessments & Candidate Affairs ph: 847.706.3563
Brett Rogers Registrar & Director of Exam Analysis ph: 847.706.3586		Martha Sikaras Director of International Activities ph: 847.706.3596
Anna Abel Exam Administration Manager ph: 847.706.3589		Gena Long Manager of Stakeholder Relations ph: 847.706.3582
Judy Carney Educational Experiences Coordinator ph: 847.706.3594		Leslie Fausher Basic Education Administrator ph: 847.706.3547
Jane Lesch Exam Development Administrator ph: 847.706.3505		Sarah Phelps Education Services Project Specialist ph: 847.706.3574
Candace Sheridan Examination Services Administrative Assistant ph: 847.706.3618		David Stangl Programmer & Technical Analyst ph: 847.706.3508
Doreen Tan Professionalism Education Coordinator ph: 847.706.3561		Kim Tice Basic Education & Research Administrative Assistant ph: 847.706.3640
Jeremy Webber Exam Center Logistics Administrator ph: 847.706.3593		Aleshia Zionce Printing Integration Manager ph: 847.706.3525

	Finance and Facilities Team
Stacy Lin Deputy Executive Director and Chief Financial Officer ph: 847.706.3550		Tiffany Berger Director of Finance & Facilites ph: 847.706.3620
Patricia Carlino Payroll Accountant/Office Manager ph: 847.706.3553		David Nahulak Accounting Manager ph: 847.706.3551
Steve DeFranco Accountant ph: 847.706.3506		Jan Richardson Accounts Payable Clerk ph: 847.706.3554

	Information and Technology Services Team
Margaret Ann Jordan Managing Director of Information & Technology Services ph: 847.706.3520		Mary Matz Information Services Manager ph: 847.706.3534
Tim Moberly Technology Services Manager ph: 847.706.3642		Rizwan Ahmed Senior Network Analyst ph: 847.706.3504
Fred Eckart Senior Reporting Data Analyst ph: 847.706.3625		Gary Petro Senior Web Specialist ph: 847.706.3538
Laurie Butler Help Desk Technician ph: 847.706.3562		Mustafa Dada Business Analyst ph: 847.706.3743
Desmond Fenty Network Administrator ph: 847.706.3503		Tatyana Kuznetsova Reporting Data Analyst ph: 847.706.3623

	Marketing and Branding Team
Karen Bresson Director of Marketing & Branding ph: 847.706.3615		Susie Ayala Branding Manager ph: 847.706.3573
Glenda Maki Senior Communications Associate ph: 847.706.3564		Leslie Cummings Marketing & Communication Project Specialist ph: 847.706.3507
Jen Fuhrman Marketing & Communication Project Specialist ph: 847.706.3517		Chaundra McGill Marketing & Communication Project Specialist–CERA ph: 847.706.3694
Erin Pierce Graphic Designer ph: 847.706.3549		Julissa Sweeney Graphic Designer ph: 847.706.3548

	Meetings and Events Team
Colleen Fiore Senior Director of Customer Service & Events ph: 847.706.3541		Linda Damitz Director of Meetings & Events ph: 847.706.3544
Kerri Leo Continuing Education Manager ph: 847.706.3584		Jay Semla Continuing Education Manager ph: 847.706.3624
Amy Wojcik Continuing Education Manager ph: 847.706.3537		Dana Luboyeski Senior Program Coordinator ph: 847.706.3555
Carol Lyle Senior Registration Coordinator ph: 847.706.3540		Jacquenette Moody Senior Program Coordinator ph: 847.706.3546
Denise Fuesz Meetings & Exhibits Coordinator ph: 847.706.3516		Anne Seeck Meetings & Events Planner ph: 847.706.3542
Ryan Smith Registration Coordinator ph: 847.706.3008

	Project Management
Jane Brown Director of Project Management ph: 847.706.3646		Joni Baylis Project Support Specialist ph: 847.706.3529

	Strategy Team
Kara Clark Managing Director of Strategy ph: 847.706.3576		Crystal Ray Strategy Project Manager ph: 847.706.3577
Ashley Livingston Project Specialist ph: 847.706.3523

	Hong Kong Office
Patricia Kum Liaison, Joint Actuaries Hong Kong Representative Office ph: 852.2147.9418