Description: This presentation at the SOA 1990 Dallas Spring Meeting is about the importance of good customer service and how taking care of the customer leads to a good bottom line.

Description: This interactive session provides an introduction to behavioral economics, including groups identifying areas where behavioral economics could be applied in actuarial practice. Experience a practical application workshop using behavioral economics for direct sale products. Break out into small groups and develop an outline of a BE based sales program for a product of your choosing to be sold over the internet. Gain feedback and take part in a discussion. By attending the session, you will: - Understand the basic concepts of behavioral economics. - Have some ideas of how it can be applied to actuarial practice. - Learn how to design a product using BE and how to design an experiment to test the effectiveness of an application of BE.

Description: This presentation is a panel discussion, session number 44PD, from the 2002 Valuation Actuary Symposium, held September 19-20 in Lake Buena Vista, FL. The panelists share their perspectives concerning the current economic environment. They address the impact on the valuation environment and the appointed actuary, statutory and GAAP implications, and the increasing value of actuarial expertise. Topics covered include demographic considerations, rising health-care expenditures, increased investor scrutiny, and the cost of regulation, NAIC developments, solvency and liquidity, and investment opportunities and challenges in the current economic environment. Discussion from participants is included.

Description: This article is intended to provide an introduction to microfinance and microinsurance. Microfinance began in the 1960's and 1970's as a humanitarian activity directed at the poor to provide micro loans for working capital. Microinsurance MI protects people in the low-income range against specific perils in exchange for regular premium payments.

Description: The image campaign for the actuarial profession is described. From Record of the Society of Actuaries, Vol. 30, No. 3.

Description: This general session features the keynote speaker from the 1991 Meeting of the Society of Actuaries, held May 16-17 in New York. The theme of the session looks to the future in addressing the issues facing the economy, the insurance industry, and actuaries. Discussion from the floor is included. From the Record of Society of Actuaries, Volume 17, No. 2.