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Managing Social Media Risk in Utilities
considered this "very important") To offer direct customer service (42 percent considered this "very important") ... stomer service and crisis management as the primary advantages of utilities’ use of Facebook and Twitter ...- Authors: Charles Tooman
- Date: Apr 2013
- Competency: External Forces & Industry Knowledge; Leadership; Strategic Insight and Integration; Technical Skills & Analytical Problem Solving
- Topics: Enterprise Risk Management>Operational risks; Enterprise Risk Management>Portfolio management - ERM; Enterprise Risk Management>Risk appetite; Enterprise Risk Management>Risk categories; Enterprise Risk Management>Risk measurement - ERM; Enterprise Risk Management>Strategic risks; Enterprise Risk Management>Systematic risk; Enterprise Risk Management>Systemic risk