Description: A typical course has some "hard" parts. These "hard" parts are the places where weaker students begin to fail, lose interest, and give up. The paper introduces a metric by which to evaluate each course topic. High metric values indicate "hard parts" of courses. The paper recommends spending more course time on hard parts and less course time on easy parts. The paper also recommends using disclosure: Tell students - this part of the course is "hard" and they may feel uncomfortable which is why more time is being spent on it." This approach to hard parts works! Failure rates are significantly reduced, while retention, satisfaction, and student scores improve.

Description: A discussion with an experienced actuarial manager on how the COVID-19 pandemic has impacted people management and what we can learn and apply in the actuarial profession going forward.

Description: A real life situation is posed involving a management, leadership, or other business decision, and readers are invited to submit their responses to "What Would You Do?" This issue’s case study involved a communication and mentoring issue.

Description: In this article, we aim to outline the advantages of smaller programs and gather opinions on the challenges these programs face in their efforts to emphasize these strengths. For our purposes, we define small actuarial programs as those with a relatively low student enrollment count. The following are three key advantages of small programs, which are similar to those of small colleges:(a) Enhanced benefits from small class size; (b) Adaptable curriculum; (c) Increased opportunities for each student. A variety of similar other issues are also discussed with recommendations, challenges, and invitations for further dialogue.